1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Profile picture (optional)
• Authentication credentials

Usage Data

To improve our service, we collect:

• Chat messages and AI interactions
• Feature usage patterns
• Performance metrics
• Error logs and debugging information

Technical Information

• IP address and location data
• Browser type and version
• Device information
• Cookies and similar technologies

2. How We Use Your Information

Service Provision

• Provide and maintain the shiki AI platform
• Process AI interactions and generate responses
• Enable team collaboration features
• Sync data across your devices

Improvement and Analytics

• Analyze usage patterns to improve our service
• Develop new features and capabilities
• Monitor system performance and reliability
• Conduct research and development

Communication

• Send important service updates
• Respond to support requests
• Share product announcements (with your consent)
• Provide security notifications

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information in these limited circumstances:

AI Service Providers

We share chat messages with AI providers (OpenAI, Anthropic, Google) to generate responses. These providers have their own privacy policies and data handling practices.

Service Providers

We work with trusted third-party services for:

• Cloud hosting and infrastructure
• Analytics and monitoring
• Payment processing
• Customer support

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure the safety of our users and the public.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication
• Secure data centers with physical security
• Employee training on data protection
• Incident response procedures

5. Your Rights and Choices

Data Access and Portability

You can access and export your data at any time through your account settings.

Data Correction

You can update your account information and correct any inaccuracies.

Data Deletion

You can delete your account and all associated data. Some information may be retained for legal or security purposes as required by law.

Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link or by updating your preferences in your account settings.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: